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Ifield Medical Practice
2017-07-12
Person
3
5
0
Written by a patient
Written by a patient 12th July 2017
I don't often need to visit the surgery other than for collecting prescriptions and medication reviews,but have found the GPs and nurses generally very helpful.
However I find the attitude of reception staff quite rude.I have stood at the counter waiting to collect a prescription,while they are sitting at reception,giving me no acknowledgement at all,while they finish what ever they are doing,sometimes taking as long as 5 minutes.It takes nothing,other than good manners,to look up and say"Hi I won't be a moment."I did the job myself for 20 years and always had a good relationship with the patients.
2nd August 2017
Response from Ifield Medical Practice
Thank you for taking the time to provide feedback and we are pleased that you have found the Doctors and Nursing staff to be helpful, we are however concerned about your comments regarding the Reception staff. We regularly provide feedback and training and expect our staff to be polite at all times. Please can we ask that you contact the Practice Manager to discuss this in more detail? This would of course be confidential.