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Written by a patient
9th May 2014


The system of not being able to make an appointment for non-urgent visits in less than a fortnight is not convenient for patients even though this fits in with doctors' and staff requirements but having accepted this what is even more annoying is not being able to make an appointment at all as the booking is closed and patients are asked to ring the next day. Apparently most other practices do not operate in this way and offer non-urgent appointments within 2-5days. In August I wanted to make an appointment to ask my doctor to sign an Advance Decision Form to confirm I was competent to make this decision but was turned away from the desk as the receptionist could not book me in. I decided not to bother. I did receive very good and effective treatment from a trainee GP at the surgery last year.

Recommend
Involvement
Cleanliness
Staff
Appointment