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Ifield Medical Practice 2017-07-13 Person 1 5 0

I'm the son of John Hillier & rang up on his behalf because he was released from hospital recently & he wanted some help with his insulin, my dad is 95 & after i spoke to the receptionist, she said she would get the doctor to go round to the house & discuss his insulin with him. I found out later it was all done over the phone with not a lot of care or consideration for either his age or his concerns. I want to put in writing how I think this is totally unacceptable & if this is how they treat patients I'm glad I don't live in the Crawley area. The doctor concerned is totally out of order & should take a hard look at themselves.