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Ifield Medical Practice
2015-10-23
Person
2
5
0
Written by a patient
Written by a patient 23rd October 2015
One improvement could be a "can do" attitude front of house. Simply always saying "there's nothing I can do" when required action could take mere seconds and avoid unhappy patients. Maybe this could be led by the manager whom always speaks very loudly about patient issues in the waiting room and can be very abrupt, having had a bad experience several times with said person myself making again patients feel very unhappy and belittled. Has the potential to be a great practice if workers are more willing to help. My GP Dr Alexander I never have an issue with, his attentitive and always willing to help and listen.