Idle Medical Centre 2023-03-07 Person 1 5 0

I finally got through to a receptionist after ring a total of twenty plus times from 8.30 only to be told there were no more appointments available for that day. Rang the next day again a total of twenty plus times got through only to be told I had to speak to a gp rather than be allowed to book to see a gp. I was asked what was wrong and I said I had multiple issues I needed to discuss. A gp rang me me later asking me what my issue was. I listed my concerns only to be told sorry...its a 10min appt I can only deal with one issue...what concerns you the most. I said I wasn't qualified to say which was the most urgent that it should be her that should say well ok let's deal with this issue as this sounds concerning and let's book you in for a double appt to discuss the other issues. No..instead she just wasted the ten minutes on telling me I had to ring with just one issue at a time and to not be argumentative. I was so upset I ended up hanging up. Why couldn't I just have a face to face appt? Covid restrictions are now lifted yet this practice continues to provide a limited service to its patients. I'm looking to move elsewhere, where I can see a gp face to face Do not be fooled by this medical practices website thst states you can book an appt 3 week in advance...you can't...

Stop providing a limited service and go back to seeing your patients face to face.