Huddersfield Road Surgery

6 Huddersfield Road, Barnsley, South Yorkshire, N/a, S70 2LT
3 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
11th August 2021


Unable to get through the surgery easily - it literally takes days to get through! Appointments cancelled. Unable to book a doctors appointment in advance as they are full. Sometimes very slow to get prescriptions out. Waiting over 3 months for help with diabetes. Unless you chase every last thing yourself nothing seems to get done. Although the service is appalling and extremley fustrating there are some excellent doctors and nurses who work there.

Suggested improvements
Easier appointment booking More appointments More helpful receptionists Better records keeping Better follow up appointments/service Answering the telephone

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
9th August 2021


No one answers the phone. I've been phoning every day for a week but it's either engaged or you get an automated message, hang on for 30 minutes and you're then cut off. Does anyone actually work at this surgery?

Suggested improvements
Answer the phone!

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
26th January 2021


This practice is not fit for purpose. I've been rining for four days and the line is constantly engaged. My phone redials hundreds of times but it's impossible to get through. I'm reporting this to the ombudsman. This is dangerous!

Suggested improvements
Answer your phones! Four days and hundreds of calls without anyone answering is unacceptable.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
 

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Resources

Short link to review Huddersfield Road Surgery: http://iwgc.net/ejfjx