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Hospital Hill Surgery 2019-11-04 Person 0 5 0

Tried to phone for an appointment from 0755, I used 2 phones and I didn’t get through to someone till 0822 to be told there’s no more appointments! I work different shifts a lot as i work for an airline which means that I can only do certain times of the day on different days but also struggle to try and phone on that day to get an appointment if I’m working on an early shift. I was very unhappy with the receptionist who told me she couldn’t give out an appointment for another day and that I would need to phone up on that day. I told her this was not possible due to my working shifts. I have recently moved house and got put to this surgery by the NHS and I have to say my first experience of this surgery isn’t good. My old surgery was very accommodating with me and my shifts and helped in anyway they could. Maybe you need to look at that all patients have a different work life and not just mon-fri jobs from 9-5