Hospital Hill Surgery 2021-04-06 Person 2 5 0

I understand that the health service is under pressure from the COVID situation. It is however not an excuse to fail to keep patients records up to date. For this reason I can’t think of the value of visiting this practice till standards are upgraded.It is stated in the medical oath “I will do my best to help the sick to the best of my ability and judgement”.”Not to use there skill or knowledge to harm or kill their patients” I will ask what skill or knowledge was used in this instance. I’ve recently had medical issues which were referred to Victoria Hospital, a scan which resulted in a biopsy, 10 days later I had to have another scan. This situation was distressing. My scan went missing and the results apparently do not exist. This was after being informed by radiology that my GP would have to discuss the situation with me. No cared to inform me or acknowledge what those results were. I was sent a letter stating that I required a blood test and another scan to make up for the one that I have no results of.During the blood test I was told it was a test for cancerous cells. Thankfully everything is okay I cannot image what it would have been like for someone who had bad results. This is why I make this statement to make sure someone acknowledges this and it does not happen again.

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