Horsman's Place Surgery

Instone Road, Dartford, England, DA1 2JP Also known as: Dr Fernandes and Partners 25 reviews

Reviews

Recommend
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12th July 2023


This place makes me ashamed to live in this country.

Suggested improvements
Everything

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7th February 2023


Spent 1 hr and 45 mins on hold from caller 9 down to 1...as soon as 18.30 hit i was cut off...discusting service to be honest..when i have ever previously got through to reception,i have found them rude and abrubt and doubting the drs requests.. Had an URGENT referral needed, just to be told that it hadnt been seen....for 3 months!!. Have given the surgery the benefit of the doubt repeatedly but now have reached my limit... There is possibly one receptionist who is helpful but you are very lucky if you get through to her... Whenever i have attended the surgery in person i have clearly seen the problem..numerous receptionists drinking coffee and chatting whilst the phones ring in the back ground.. I have been a patient of this surgery/and or drs for 48 yrs and the past 5 yrs or so have been an embarrassment to the NHS..not surprised it has a one star review rating...id struggle to give it that

Suggested improvements
Answer the phone rather than chat to colleagues... Listen to patients.... Consider yourself a receptionist rather than a qualified medical expert.. Not be rude, when you put your coffee cup down and finally answer the phone!.. If the fully trained,qualified,spent numerous years at university General practitioner makes a request,that you follow it through as requested rather than decide for your(unmedically trained self)to decide otherwise..

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8th November 2022


This surgery is taking money from the NHS but are not seeing patients face to face, it is even hard to get a phone consultation, we called up dead on 8am and we’re lucky to be number 10 in the queue ( called yesterday nearly 2 hours before phone was answered) only to be told all appointments have gone !!! They are still using covid 19 as an excuse to not see patients, this is not an excuse anymore, this surgery needs to be shut down and the NHS funds directed elsewhere.

Suggested improvements
Stop using COVID 19 as an excuse, and start doing your jobs as an NHS GP surgery.

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10th February 2022


I think that out of all the receptionists I have only ever come across 2 that go out of their way to help you,the others are rude...I queued up for ages to ask for a slip to order prescription and waited ages,in the meantime they were discussing what they were having for dinner that night,when they did eventually acknowledge me I said" did you enjoy your chicken and veg?" And she soon apologized...on hold for nearly an hour one day in the end I gave up...Dr Fernandes is not a people person,rushes you and you forget to ask questions...my husband was very unwell and all I wanted to know was had they received a letter from A and E about his time there and for a referral they'd asked for and all I got from the receptionist was did I have my husband's permission to ask..he was in bed,very unwell and I had to take the phone up to him to tell yes,only to be told the letter hadn't arrived... shocking practice needs something done about it's lacking of patient care abd practice

Suggested improvements
I thought the above comments would be a good way to start...unless they're oblivious of all that's happening

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Written by a patient
3rd June 2020


A Laid-back bunch who seem to have not a care in the world; certainly not for their patients anyway, in my experience. Don't even think of attempting to explain your problem at length because you will be interrupted constantly. Avoid.

Recommend
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Short link to review Horsman's Place Surgery: http://iwgc.net/eb82g