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Honor Oak Group Practice
2017-03-21
Person
1
5
0
Written by a patient
Written by a patient 21st March 2017
the reception staff run the place and their version w of triage is putting the phone down on you because all the appointments are gone for today, by 7.30am. They deem it perfectly acceptable to speak in incredibly rude and disrespectful ways to patients. They really do not care why you are ringing or how serious your need is. there are corporate messages about how unacceptable it is to miss appointments. It "COSTS" the NHS - why, does everyone go home then if a patient fails to attend? Seeing as its impossible to get on e is doesn't occur to them people might be dead this why they fail to attend. I had a kidney infection and was told it was a lifestyle problem - now I have scars on my kidneys. I was 10 minutes late for a surgery running an hour and half late and was "declined" my appointment. Its impossible to get an appointment and they will do nothing to fit you in unless you get aggressive/assertive about it. the last time I was late - again 10 minutes due to transport, I was told I didn't deserve to see a doctor! I had to say I wasn't leaving until I did - who wants to have to do that? Avoid at all costs.