Honor Oak Group Practice 2017-08-19 Person 2 5 0

Since I usually receive great care from my GP, I was all the more surprised and taken aback by how badly yesterday's visit went. I understand the surgery was short-staffed so I only got an appointment with great reluctance from the receptionist and was made to feel bad for even needing an appointment in the first place despite having explained that my problem was urgent and that I could not take any more time off work to come in another day. The appointment felt extremely rushed and impersonal. The doctor asked 'So what's the issue?' before I'd even had time to sit down. The doctor then proceeded to ask my questions about my previous visits (it became clear they hadn't read my notes at all) and whenever I attempted to answer questions I was asked, I was cut off and interrupted mid-sentence by the doctor. The interaction that upset me the most was when I was told to get a blood test that same day and I explained that I have a severe case of trypanophobia (prompting me to faint every time I have blood taken which is why I need a chaperone with me) and that I could not go on this day as I didn't have anyone with me to which the doctor responded "Oh well if you're embarrassed you can go another day". What an insensitive and rude way of dealing with a patient. Definitely going to make sure I will never have to have an appointment with the doctor in question again.