Honor Oak Group Practice 2016-11-08 Person 3 5 0

I've always found the doctors at this surgery to be extremely helpful especially Dr Bennett and Dr Uti but today 8/11/16 I feel so disappointed because a letter was sent to the surgery from Lewisham hospital foot clinic regarding my mum who has foot surgery just over a week ago and has been in serious pain. They did a test and it showed infection so the letter was sent asking the surgery to prescribe anti biotics urgently. I spoke to them and they told me that the letter was with the duty doctor , Dr Adeyeye and that she would do the prescription when she was finished with her patient and fax to a nearby Chemist for my mum. I rang about four times and the receptionists spoke to the doctor and the Chemist rang the Surgery because my mum was waiting there and the prescription wasn't done. I rang again just before 6pm and was told that she said once she is finished with all of her patients for the day she will do it which means my mum has to wait another day and one more sleepless night of pain for a prescription even though it says URGENT on the letter. I know every patient is important but that is unacceptable.