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Written by a patient
6th January 2020


Appointments system has failed 3 times in a month (that I know of, it could be more!!) This morning my husband and I made over 200 speed dial calls, trying to get an appointment for our daughter - when we finally did get through, the appointments system was down & we are expected to call back in an hour. We both work, so this is not as easy as the receptionists seem to think - but we were told there is nothing they could do. Whilst the staff are generally great, this surgery needs a systems overhaul and an urgent IT upgrade!

Recommend
Involvement
Cleanliness
Staff
Appointment