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No wonder the hospital's are full to the brim and bursting, its because it takes 27 phone calls to get through after calling from 8 am finally got through at 8.27 am then on the phone for 8 min and 23 seconds because stuck in a queue. Had a appointment for 12.30 pm and wasn't seen by the doctor till 1.08 pm so no would not recommended unless you have a full day off work etc. Also why do you need to see a marriage certificate to just change your surname when at Hospitals, Banks, Job Centre's etc can just change it on the computers.