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Holdenhurst Road Surgery
2022-10-01
Person
1
5
0
1st October 2022
As a care worker involved in looking after the elderly I phoned to make an appointment for my flu injection to protect them . Yes I came have an appointment at the end of November 2 months away I really let down and how Is that protecting the elderly .I have in the passed had my injection at the surgery not too sure what to do.
My husband got a phone call to say he needed a blood test as soon as possible he was out at the time so I took a message .he could not get through on the phone went to the surgery and said that he needed an urgent blood test .only appointment available was 2 weeks time. The receptionist did in the end find an appointment at the Shelley manor practice for the next day. This is a very badly run surgery with no appointment and not looking after peoples needs.
Suggested improvements
Listen to patients needs and have more appointment available for things that need to be quicker response.2 months is far too long to wait for a vital injection that helps protect others .
If something needs urgent attention have the appointments to deal with it.