Holdenhurst Road Surgery

199 Holdenhurst Road, Bournemouth, England, BH8 8DE
1 2 3 4 5 10 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
 

Reviews

Showing reviews for the last 12 months, Show all reviews
 
1 2 3 4 5
Written by a patient
17th October 2020

Satisfaction:
My last two repeat prescription requests have been completely mismanaged leaving me without medications that need to be taken every day. I have also met resistance about a request being given the wrong tablets and being told I had enough of the former at home! Why would I order if I had enough? Is this cost cutting? At one point I was told it was ‘ human error’ yet I still met resistance. I am so frustrated and disenchanted, I am changing Practice, all too unhelpful and stressful.

Improvement:
Receptionists generally defensive, repeat and repeat the same response. Please, give more training! There appears to be an assumption that you’re going to be difficult before you’ve even spoken.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
17th October 2020

Satisfaction:
My last two repeat prescription requests have been completely mismanaged leaving me without medications that need to be taken every day. I have also met resistance about a request being given the wrong tablets and being told I had enough of the former at home! Why would I order if I had enough? Is this cost cutting? At one point I was told it was ‘ human error’ yet I still met resistance. I am so frustrated and disenchanted, I am changing Practice, all too unhelpful and stressful.

Improvement:
Receptionists generally defensive, repeat and repeat the same response. Please, give more training! There appears to be an assumption that you’re going to be difficult before you’ve even spoken.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
3rd December 2019

I have to say that the treatment at this Surgery has always been professional. They have beem so kind and have always followed up blood tests and referrals. I would like to recommend DR Yeomans and Nurse Specialist Julie Thornton. Such kind people who have been so supportive and who i have nothing but praise for. Its sad to see the negative reviews. People often dont appreciate the workload of the receptionists and staff. I am sure they rarely get any praise as it is easier to criticise.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5


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Resources

Short link to review Holdenhurst Road Surgery: http://iwgc.net/eb62b