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Written by a patient
25th November 2018


So on December the 1st the surgery is changing to a system that is managed outside the surgery. Supposedly you can make appointments, request repeat prescriptions and contact the surgery if there are any enquiries. The staff do not know how it is going to work and have advised patients to use the old method of ordering repeat prescriptions before the new system comes in. Sadly and very inconveniently the old website does not work anymore so now the only way of ordering repeat prescriptions or making appointments or contacting anyone at the surgery is to phone. Needless to say you cannot get through as all of the patients are doing this. Well done Highglades!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff