High Glades Medical Ctr, 9a Upper Church Road, St Leonards On Sea, East Sussex, TN37 7AT
So on December the 1st the surgery is changing to a system that is managed outside the surgery. Supposedly you can make appointments, request repeat prescriptions and contact the surgery if there are any enquiries. The staff do not know how it is going to work and have advised patients to use the old method of ordering repeat prescriptions before the new system comes in. Sadly and very inconveniently the old website does not work anymore so now the only way of ordering repeat prescriptions or making appointments or contacting anyone at the surgery is to phone. Needless to say you cannot get through as all of the patients are doing this. Well done Highglades!
Although it's difficult to get an appointment, I have still managed to get great care and to the bottom of my issues within 4 months of registering after going round in circles with other surgeries. I find the staff mostly very helpful all across the board ranging from receptionists through to nurses and Locums, and especially the diabetic clinic.
I attended the practice yesterday to see nurse Karen , from walking in the surgery the staff was very friendly , when I see nurse Karen she was on time , smiley face, introduce her self and made me feel very relaxed. very happy to be a patient at high glades.
This practice is excellent the doctors always have time for you and the receptionist try to get appointment the same day or they make sure you get a call from doctor.T he nurse practitioner is very helpful and understanding great all round service from everyone.