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Herne Hill Group Practice
2017-07-25
Person
1
5
0
Written by a patient
Written by a patient 25th July 2017
The doctors and nurses are fantastic but the administration and reception team are a disgrace. Since the merger with Brixton Water Lane it takes 30-40mins on hold to make an apt and when you eventually get through there are very few apts available. The surgery say they have a new phone system and hired 2 new staff but i have seen no signs of this. The receptionist team and unfriendly and impatient and lack basic customer service training. After
40 mins on hold i made an apt to see a nurse. When i arrived i was told the nurse was off and they needed to reschedule my apt. No one apologised to me or offered a feasible solution. I have only ever received excellent care from the doctors and nurses but the admin team behind the surgery really let it down.