Report this review of Herne Hill Group Practice
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Herne Hill Group Practice
2019-09-06
Person
1
5
0
Written by a patient
Written by a patient 6th September 2019
I don’t understand the purpose of the on-line appointment booking system. My experience is ‘there are no appointments available’. For example, this morning (6th Sept) there appears to be one appointment available on 20th September. Presumably a date later than this is beyond the scope of your diary.
I have arrived at the surgery in times without number to find that there are at least a dozen waiting for the surgery to open. I thought that the booking system was designed to avoid this eventuality. The system has become somewhat nuanced by the ‘walk-in’ system. I suggest that the lie which is telephone booking be scrapped.