Herne Hill Group Practice 2017-11-16 Person 4 5 0

I have been registered with the surgery for few years now. I normally get nice doctors attending to me whenever I attend the surgery with my kids. The reception staff are very welcoming. I visited the surgery this afternoon 16/11/17 to get appointment for my daughter and the receptionist told me there is a walk in for two years and under. She realised after taking my child's DOB that she was two and asked me to bring her before 18:20. I took the child at 18:00 and we were called at 18:30 by the oncall GP. The lady doctor wasn't welcoming at all. The moment she saw myself and my daughter at her door she sarted questioning why I am using the walk in service and kept saying the service is only for emergencies. I tried explaining how I got the appointment but she wouldn't listen to me insisting my child is over two. I am a health worker and appreciate the pressure on healthcare professionals. I however wasn't expecting a Dr to approach any patient in the way she did. I would like this issue to be addressed as I felt very uncomfortable throughout the consultation and my evening has been ruined.