Henfield Medical Centre

Henfield Medical Centre 2022-10-06 Person 5 5 0

The process of booking the appointment was easy and straightforward and everyone I encountered was pleasant and friendly. There was a man by the car park who pointed me in the right direction for boosters. The queue wasnt too bad and they were setting out signs when I arrived and chairs for those who couldn't stand whilst queuing. The actual process of the covid and flu jabs was very quick and efficient. I hope they caught up on timing!

Arrived about 9.05 for my 9.10 appointment but there was somehow a queue of about 10 people already even though appointments started at 10 there was already a backlog. Queued for about 20 minutes and then was in and out in about a minute. I dont know if people were turning up before their appointment time or the surgery started injections late but it's a shame as everything otherwise was perfect

Henfield Medical Centre 2022-10-05 Person 3 5 0

On arrival for my flu jab I said I’m here for the flu vaccine to be shot down by someone standing there saying not today you’re not. Whereby I had a booked appointment. She was then corrected by her colleague with the clipboard that the flu clinic was indeed taking place. Very disorganised. Was not told prior to arrival to wear face mask. No signpost where to go for flu clinic which ended up being where sign for covid vaccines was. Taken through then not seen in time order. Not very caring. More like a conveyor belt.

As above. Polite and courteous to patients on arrival. Be more organised.

Henfield Medical Centre 2022-10-04 Person 4 5 0

I find talking to Kim is really great as she listens to me and doesn’t rush me out of her surgery

I think keep your records up to date as I had a flu jab a few weeks ago and to day recived a text to book a flu jab

Henfield Medical Centre 2022-10-04 Person 4 5 0

I came for my flu jab and no sitting around. I turned up, went in and out in 5 minutes

Nothing

Henfield Medical Centre 2022-10-04 Person 3 5 0

Unfortunately questions on survey not relevant. Slightly frustrating (unnecessary so) experience due to bad planning, such an easy fix I’d recommend. Perhaps need to be more customer led and some super easy wins would’ve given you 5-* all round Suggest; Better signposting ( outdoor queue labelled as Covid queue, but I was flu - meant time engaging bust receptionist in finding out I was waiting in correct space. Receptionist didn’t know. Seems it should’ve indicated both. Led to frustration for customers and niggling irritation that converging queues meant some Holly & Phil style queue jumping and you know where that leads…. Positive quick in quick out. Jabber anxious to build speed so just took random people rather than by time booked leading to annoyance Shame Covid couldn’t be administered at same time but suspect perhaps shortage of jabs rather than doubling up on work so understand that. Communicate this to avoid grumbles Need flow assessment, these tiny issues are not helping your perception as being disorganised. Feels those on front line being unfairly let down by poor planning Your feedback form asks wrong questions. Thanks - good work with care and service but you’re throwing your staff under the bus. Thanks for listening

As above