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Hellesdon Medical Practice
2018-05-22
Person
1
5
0
Written by a patient
Written by a patient 22nd May 2018
Needed to see a dr, and had to wait a month for an initial appointment. Got there 5 minutes early, before my appointment (my last appointment was 3 years ago and I’d had to wait 40 mins for dr to see me) so I wasn’t too worried. The ‘on the wall check in box’ where you have inform them you are there wouldn’t let me so I joined a long queue. (Everyone had the same problem and the receptionist barked at anyone approached her to get back and check in. When they couldn’t, they joined the long queue behind me. It took ten minutes to actually get to the reception where the extremely grumpy receptionist berated me for being late! I was absolutely speechless. I have run a fortune 100 company and she spoke to me as though I was stupid and errant child. She said because ‘I’ was late the dr could no longer see me, and suggested I book another appointment... for a month later. (Wtf??!) You could die before seeing a dr here. The reception staff are like concentration camp guards. I walked out. Will never go back to this place. The reception staff are so rude, unfriendly. Any surgery has to be better than this one.