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Heathcote Medical Centre
2020-10-09
Person
3
5
0
Written by a patient
Written by a patient 9th October 2020
I am fully aware of the necessity to be cautious regarding Covid 19 but that should not negate reception staff being pleasant and more efficient in their customer service behaviour.
All doctors I have spoken to have been extremely kind and helpful, thank goodness.
The nurses who did my blood test and ultrasound were very kind.
However, getting into the practice was unnecessarily ridiculous making me feel like an unwelcome visitor.
Suggested improvements
You must train your reception staff to understand that patients (i.e. the customers) come first. They need a good welcome, a smile and an understanding that people who visit surgeries may be concerned enough about their condition without having to battle with reception staff.
It would seem they are in command of the place instead of an efficient conduit to treatment!