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Hassengate Medical Centre
2024-01-24
Person
4
5
0
24th January 2024
It's a terrible system for getting appointments and needs to change. Unless you can scramble on an app or the phone at 8am exactly, you stand no chance of getting an appointment. It worries me for elderly, disabled or mentally ill people who may not easily access this desperate scramble. Even if you phone at 8 am on the dot you can be number 20 in the queue and wait 30 mins to get through by which time there are no appointments. It's crazy and doesn't work. I feel sorry for the receptionists who are incredible, polite, kind and long suffering! Today I had an appointment at 8 with an associate practitioner. At 8.30 when I enquired, they discovered that nobody had heard from her and she hadn't turned up.
Suggested improvements
Change the appointment system. Please.