Hassengate Medical Centre

Southend Road, Stanford-le-Hope, Essex, England, SS17 0PH 59 reviews

Reviews

Recommend
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24th January 2024


It's a terrible system for getting appointments and needs to change. Unless you can scramble on an app or the phone at 8am exactly, you stand no chance of getting an appointment. It worries me for elderly, disabled or mentally ill people who may not easily access this desperate scramble. Even if you phone at 8 am on the dot you can be number 20 in the queue and wait 30 mins to get through by which time there are no appointments. It's crazy and doesn't work. I feel sorry for the receptionists who are incredible, polite, kind and long suffering! Today I had an appointment at 8 with an associate practitioner. At 8.30 when I enquired, they discovered that nobody had heard from her and she hadn't turned up.

Suggested improvements
Change the appointment system. Please.

Experience
Involvement
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Appointment
 
7th December 2023


This place is a total disgrace. Also how can a receptionist do triage, is she medically trained. I started the process of trying to get an appointment at exactly 8am. At twenty past I spoke to Lauren. No appointments for at least 10 days. Are you serious, some of us actually go to work. I probably use this place once a year and when i do need them they just mug me off. Crap service and a poor attitude to the tax payers that pay there wages.

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Staff
Appointment
 
3rd October 2023


Had an appointment 16.10 still waiting to go in 1710.

Suggested improvements
Appointments on time.

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28th September 2023


I called the surgery on behalf of my neighbour this morning - what a fantastic service I received. The receptionist (sorry, I don’t know your name) was amazing, listened to what I was asking and arranged for a Doctor to call me - which happened in 5 minutes. Dr. Judit listened to my concerns and saw my neighbour, who had to be driven to the surgery, as he was unable to walk there, in the afternoon. He was examined and reassured on his injury and also had his medication changed. What a fabulous service, from an excellent surgery. I am also registered as a patient there and in 14 years I have always received the best care. I just wanted to say a Big Thank You for today - you were both amazing (the rest of the Team are amazing to). And my neighbour is extremely grateful for your help and support.

Suggested improvements
Absolutely nothing, you were amazing. A fantastic surgery.

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24th July 2023


My wife was texted by Dr Bello to contact her about my wife's x-ray results. When my wife phoned the surgery she was told that they were very busy and to phone the next morning at 7am. The receptionist was very rude and unhelpful. It would help patients if the receptionist did not ask questions such as 'what is the problem'. More appointments would then be made. And why are these unqualified people allowed to interrogate patients who are just trying to make an appointment with a medical practitioner! Sort your surgery out! Consider the patient.

Suggested improvements
Spend less time asking questions. That is the GP's job and the reason the patient is trying to arrange the appointment, not to spend 15 minutes listening to music. The surgery spent money expanding the car park but cannot afford to improve the service to patients.

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Resources

Short link to review Hassengate Medical Centre: http://iwgc.net/ecdch