Hassengate Medical Centre

Hassengate Medical Centre 2022-05-06 Person 5 5 0

I tend to book online and wait until I can see a specific doctor. On the odd occasions that I’ve had to phone there are good and bad bit hit and miss you can get lucky with an appointment same day. I found the doctors here are very helpful and listen to you and do seem to genuinely care for their patients.

I think you are doing as good job as you can. I haven’t been upset by changing doctors surgery to here. The previous surgery I was with for over 25 years and they were taken over by a very uncaring doctor and have gone downhill ever since then.

Hassengate Medical Centre 2022-02-28 Person 1 5 0

It is becoming an absolute joke to get an appointment at the doctor's. You have to go in and get one as you can't get through on the phone. The doctors appointments are over a weeks wait so you get given a nurse appointment, only for that to be cancelled on the day and rescheduled for another week. You turn up for that appointment and it's been cancelled, only they don't have the decency to tell you. They tell you they don't have your number.... The number that they managed to call and reschedule your appointment last week! Poor, poor service!

The whole system needs looking at! Bring back the sit and wait service!!

Hassengate Medical Centre 2022-01-20 Person 1 5 0

The service has deteriorated quite dramatically with the introduction of the new appointments booking system. You cannot get through on the phone, I’ve waited over 2 hours to get through. When u get through there are no appointments left. You have to physically go in the practice and queue up to speak to the receptionist. The phone are constantly ringing but are not getting answers. Highly frustrating and potentially life threatening for older patients.

Answer the phone, get more staff, make sure more appointments are available.

Hassengate Medical Centre 2021-10-29 Person 3 5 0

Had to wait in a queue outside - so was late for my appointment at 11:40 hours.

Self check in machine or separate queue for people waiting for appointments.

Hassengate Medical Centre 2021-08-25 Person 4 5 0

It has been relatively easy to speak with a Dr. The amount of time however to get through to the surgery can be frustrating.

Hopefully things will get back to normal soon. The receptionists, being the first face of the practice, should always remember that. Have, on occasions, found them to be slightly dismissive. Do appreciate however they must face some difficult situations. Can’t fault the consultation with GP. Excellent, thorough and very caring. Thank you.