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Hassengate Medical Centre 2018-03-16 Person 5 5 0

Woke up earlier in the week with an infected ear. Went to see the pharmacy and was told I needed to see a doctor. Approached Cheryl on reception and explained I needed to see a doctor or prescribing nurse. Initially told there was no appointments but Cheryl called to ask if she could release a triage appt with Julie, the nurse. This was agreed and I was sitting in front of her within 5 minutes. It was decided to leave the infection for a day or two to see how it progressed but to call in again Today if no improvement. It was not getting better so I called at 8am this morning. Ok I was 10 I the queue but I had expected that. I got an appointment to see Julie again at 12.30 and she gave me antibiotic cream to hopefully clear up the infection. Very impressed especially with Cheryl and the reception staff - I know they must get a rough ride from patients being on the frontline but no complaints from me, just praise.