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1 2 3 4 5
20th January 2022


The service has deteriorated quite dramatically with the introduction of the new appointments booking system. You cannot get through on the phone, I’ve waited over 2 hours to get through. When u get through there are no appointments left. You have to physically go in the practice and queue up to speak to the receptionist. The phone are constantly ringing but are not getting answers. Highly frustrating and potentially life threatening for older patients.


Answer the phone, get more staff, make sure more appointments are available.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5