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24th May 2023


I called to see a GP regarding my diabetes medication which needs increasing from 1 metformin a day to 4 a day as Lloyds direct still have it at 1 a day and I run out 4 times quicker. I also needed a quatersone injection for a trapped nerve having not slept for 11 days. A physio saw me informing me she could not administer pain relief, I saw no GP and reception advised me I couldn’t see a GP until 28th June. This caused me to spend 11 hours in A&E, a wasted journey to Harold Road Surgery and now I’m having to find alternative ways to get my diabetes medication. You’ve always helped 100% but yesterday I was seriously let down with no care or attention to my situation. I need blood tests, blood pressure tests, medication reviews and dietary advice but it seems my surgery is no longer forthcoming with the help I need.

Suggested improvements
On this occasion everything could have been done better. I was totally let down and nobody would listen to me.

Experience
Involvement
Cleanliness
Staff
Appointment