Harold Road Surgery

164 Harold Road, Hastings, E Sussex, England, TN35 5NH 1 2 3 4 5 64 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a patient
18th December 2020


I spent three days phoning the surgery before I managed to get onto the phone queue and then eventually speak to somebody. When I went to the surgery I found the receptionist rude and abrupt. I felt a distinct lack of diversity training from them.


Have more staff to answer the phone. Give reception staff customer care and/or diversity training.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
18th December 2020


I spent three days phoning the surgery before I managed to get onto the phone queue and then eventually speak to somebody. When I went to the surgery I found the receptionist rude and abrupt. I felt a distinct lack of diversity training from them.


Have more staff to answer the phone. Give reception staff customer care and/or diversity training.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
1st December 2020


It's very difficult to get through on the telephone and turning up at the surgery to book an appointment is actively discouraged.


Your website is way out of date and is obviously a low priority eg there's a warning about the surgery being closed in August when it's now December!

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
1st December 2020


It's very difficult to get through on the telephone and turning up at the surgery to book an appointment is actively discouraged.


Your website is way out of date and is obviously a low priority eg there's a warning about the surgery being closed in August when it's now December!

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a carer
23rd October 2020


The surgery remain responsive even in the difficult conditions raised by COVID-19. They are helpful and supportive and really try to help when difficulty occurs I would recommend this surgery to my friends and family without hesitation


The telephone system is at times hard to navigate, the introduction of knowing how many people in front of you now helps

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Harold Road Surgery: http://iwgc.net/ecdoo