Handsworth Wood Medical Centre 2022-04-01 Person 1 5 0

Well like a lot of people of my generation we are not that good at tech and l also have several eye conditions that make using a screen a problem. So l thought l would wait in a queue to speak to a person to make an appointment, not knowing it cuts you off after 2 hours. I did though manage to finally get the link on my phone to work, all that to make appointment for annual review. Hopefully this time l will not get such a bad "white coat syndrome" and be given only a months supply of bp meds to see how l go !!!! l was at the time a stressed carer for my partner who passed away at the start of pandemic, hopefully l will be more relaxed.

What would help is if these company's realised we are not all young with tech ability's, with perfect eye sight. Also if it takes over 2 hours on a Friday to get through or not on the phone l would suggest not enough people are being employed to answer phones. Its all about money is it not. Doctors surgery's should be about helping the public. This request for my review came 2 weeks after l tried to get my usual 3 months supply and was only prescribed 1 month, l did wonder why at the time, so why did it take that long to get this request for a review if that was the reason. Or am l expecting to much from modern tech, a couple of years ago l would probably have had someone ring me almost at the same time as l asked for meds and we would have started the ball rolling then, 2 weeks ago.