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Why can't we just phone and make an appointment. This call back system is terrible. It's embarrassing to have to say why you need to make an appointment over the phone. I have to call while on the school run and really don't want to discuss it in front of other people. The doctor then calls you back and you have to go though it all again on the phone. If I'm at work I can't take calls in private do everyone know why I need to see the doctor.... It's embarrassing.