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Grove House Surgery
2018-01-30
Person
4
5
0
Written by a patient
Written by a patient 30th January 2018
My appointment today was made online, which is an excellent service for non-urgent appointments. Early appointments - mine was at 7.30 AM - are excellent. Appointments are now 15 minutes - up from 10 - much more satisfactory and less rushed. Although I'm told the telephone appointment system has improved I have yet to try it.
The introduction of a paramedic for more general patient needs is a great idea but again I haven't experienced it.
I saw Dr Napier today as he was the first available doctor for an online appointment when I made it. Dr Bramall is my regular doctor. Dr Napier delt speedily with the reason for my appointment and made recommendations, which I shall adopt. He also reviewed my medication - increasing my Statin dose from 20 to 40 mg - and arranged for a liver & kidney function blood test.
The receptionist was welcoming, caring and efficient.
Improvements:
Keep asking patients for feedback and suggestions as you have done here.