Greystone House Surgery 2017-08-15 Person 3 5 0

I usually find the receptionist staff to be quite abrupt and they talk over you, without listening to what you have to say, speak in a patronising tone, or seem a bit snappy. They have been helpful on some occasions but generally I feel the tone and attitude isn't very pleasant to deal with. I've had no call backs on several occasions, prescriptions sent to the wrong place and never received an apology. On coming into the surgery, better customer service would be to acknowledge the patient waiting, while Reception staff are doing administrative work, rather than leaving you standing there for minutes. The Doctors are very very good. The after service on getting results and next steps has been difficult at times.