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Greystone House Surgery
2017-04-11
Person
1
5
0
Written by a patient
Written by a patient 11th April 2017
Receptionist was incredibly rude, shouting orders at patients and I witnessed an old man cry which was mainly down to how he was talked to.
Doctor wasn't in a listening mood and ordered blood tests without having a proper conversation.
Usually have good care but have noticed standards slipping, will be looking for a new surgery.
12th April 2017
Response from Greystone House Surgery
We were extremely disappointed to receive your feedback and your experience is not at all what we try to achieve. So that I can look into this further I would be very interested if you could contact me to discuss the details and I would be very keen to prevent a recurrence. Best wishes Jacquie Jacquie Clayson Practice Manager