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Greenview Surgery 2021-12-16 Person 2 5 0

I saw the doctor at 12pm because I am in a lot of pain and required antibiotics (which were prescribed during my appointment) and she told me that my prescription would be ready for me to collect at my local chemist. Naturally, due to the pain I am in, I went straight to pick up my antibiotics...and after waiting, in pain, for around 40 minutes...the chemist eventually told me that there was no prescription for me. I had to ring the surgery again and I explained to the receptionist that I was in pain and when could I have my prescription. She told me that I would have to wait until after 4pm?!! That I had to wait until the doctor signed off all the prescriptions for that afternoon. I have been in tears due to the pain and also hunger, as my throat is so swollen that I am having problems chewing/eating...it is now 1.30pm...and I am just sitting at home counting down the minutes until I can get my antibiotics. It's ridiculous! The surgery is really going downhill! Very unhelpful and lacking in empathy.

If a patient explains to you that they are in PAIN! Then perhaps make sure that their prescription for antibiotics is available for them immediately!