Greenview Surgery 2019-11-28 Person 0 5 0

You have bumped my husband from your list... He has Aspergers and has some unusual traits. You say he was being verbally aggressive, he was actually questioning and trying to get a STRAIGHT ANSWER as to why , when promised a call back in the morning, it never happened. He is still waiting for that call back. Instead you send an abusive pack of lies letter because the poorly trained receptionist has no concept on how to deal with Aspergers in full meltdown. If you tell an Aspergers sufferer you are doing something at a specific time..then you should honour that, they do not comprehend people lying to them. From the outset you failed to set him up properly, you failed to get to grips with his repeat prescriptions and you failed to allow him access to on line services. It appears that you failed him from the outset, but your catalogue of errors and cock ups added fuel to the fire. One can only hope that the actual medical staff are not as careless. Incompetent and uncompassionate as your admin staff You should be offering a full apology to him, and looking at his records for "stuff" not related to the treatment is a criminal offence. Your admin team have no right to trawl his notes for petty reasons to throw him off!!. In fact, at the other surgery he questioned whether a type of drug which can cause dementia was a suitable drug to give as his family on his mother's side all had dementia? This is all that is wrong with the nhs and so called health professionals, you expect all patients to be saints and sit back and believe your word as gospel??? I speak from experience at the level of care and accurate diagnosis are all a bit of a lottery, but you cannot sit their in your tower of self importance and expect patients to behave like sheep. If you want respect. Then clearly you need to sit back and look at the way you are behaving towards people. Your web site review are littered with people complaining about your receptionist. I think maybe it's time you sack your receptionist. As the job is way beyond her compassion I don't expect a suitable response to this, but I may take your letter and this complaint further. Fyi...there is some great Aspergers and autism literature available, may I suggest that you invest in some as the receptionist may find these helpful.