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This surgery is despicable and just rapidly going downhill.
Horrible staff! I only gave one star because I had to or my review would no send. This place is a NO star service!
I saw a consultant in December who copied me into a letter he had sent out to my doctor at Greenview Surgery. My letter arrived early in January as I am sure was the same for the surgery. It gave instructions about a change to my prescription.
I sent a prescription request on MONDAY morning and then today, THURSDAY afternoon went to the chemist to pick up my prescription...there was nothing there for me. The surgery had not bothered to put my request through as they said they knew nothing about the change to my prescription so were not responding to my request. It is funny that I have a letter myself at home, a COPY of the letter that the Consultant had sent to both of us...but they refused to give me my prescription, even though it is the surgery that is at fault. They received the same letter from the hospital that I did!
I needed my prescription today, which I explained to the receptionist. She told me to scan my letter through to them. I did and asked that they let me know if my prescription would be at the chemist today (there was still time for them to put it through for me) but NO response from the surgery and I have NOT got my prescription! I ran out of what I requested today and my prescription should have been there for me to collect I have been left with no idea when it will be available for me to collect. The staff just can't be bothered.
Useless and ignorant!