Greenfield Medical Centre 2018-02-21 Person 1 5 0

I was very disappointed when told it would take 13 days to get an appointment to see a nurse for a blocked ear. Whilst not life-threatening it was extremely uncomfortable and two weeks felt a long time to wait. I then spoke to a doctor over the phone who insisted I needed to use wax softening drops for 10-14 days prior to an appointment anyway. This is very disconcerting because all pamphlets on wax softening drops state 3-4 days and no longer than 6 days. When I told her the pamphlet did not support 10 days usage, I was accused of questioning her professional judgement. I was left feeling frustrated and have subsequently paid privately to have it sorted as it was making my work very difficult. I am very concerned about being given advice contrary to the pamphlet over the phone without a physical examination. Apart from this disappointing experience I have been happy with the surgery and the medical staff but it would be helpful if they could address the fact that the need for nursing appointments is considerably greater than the availability.