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Gold Street Surgery
2021-10-13
Person
0
5
0
13th October 2021
I am attempting to book an appointment with a doctor. Following a brief conversation yesterday, I was asked to call at 8 o'clock in the morning - even though I didn't need an urgent appointment.
Today, I began 'phoning at 8 o'clock, and finally got through at 9.15 - when I was told that I was too late to make an appointment! I had dialled 43 times to try to get through - each time receiving a message saying that the line was busy. I then went online to try to make an appointment - but apparently I need a registration code from the surgery............... I am frustrated and exhausted - and I still don't have an appointment.
PLEASE improve the appointments system.
Suggested improvements
Please improve the appointments system - I need to be able to make an appointment easily at any time during the day. I understand that urgent appointments may need to be made early on the day required - but surely I should be able to make a non-urgent appointment at any time of day?