Gold Street, Saffron Walden, Essex, England, CB10 1EJ
Dismal handling of long-term needs. As someone who takes the same medication every month, they have failed to get my repeat prescriptions to the chemist for three months running. They refuse to join the rest of the country in the digital systems that would allow them to email it to another surgery and insist on using fax. The result is three missed days of work in three months, and the promise of the same thing happening every month for the rest of my life.
This is a great (GREAT) surgery - the only thing to mark it down would be the online appointment system which only offers appointments a long way into the future. Having said that, even this is probably a positive with regards to there being appointments available last minute when calling first thing in the morning (when really needed, which from the couple of time I have been in this situation I have had no problem being fitted in).
Tried for 4 days to get appointment. today when I eventually through at 0830, was told no appointment. Explained to receptionist that I have diabetes and needed to see a go, the response I got was you would need to try again tomorrow. Nice to know you care about patients. 2 of the best doctors left last week and already this surgery is going down the pan. AVOID THIS SURGERY AT ALL COSTS.
We are very sorry indeed that you have had difficulty getting an appointment. However, appointments can also be booked ahead and we always have appointments available for patients who need to see a doctor urgently. The doctor or one of our nurses may phone to assess the urgency of the problem and whether it can resolved without the need for you to come to the surgery. Many can. Appointments can also be booked online. Not many patients opt to do this at the moment, but we will make more online bookable appointments available if there is demand. We can also book appointments on some evenings and weekends at Saffron Walden Community Hospital with doctors who will have access to your notes (assuming you have not opted out of allowing this). All GP surgeries have more demand for appointments than can be met from within current resources. We do our best with the resources available. Although two doctors have left, we have been successful in appointing two experienced practitioners who will be joining the surgery team next month. Please contact us direct if you would like to discuss this further or if you have any suggestions for how the appointment system could be improved. Hugh Weller-Lewis Practice Manager
Rang a couple of Mondays ago not knowing the opened at 7 and got some rude woman saying well there is no appointments didn't you know we opened at 7... rang today trying to get An appointment from dead on 7and all I've got is a answer phone message saying gold street is closed and won't be open until 8oclock Tuesday the 3rd of Jan well today is Monday the 9th of Jan not happy
I have been today to the surgery with my old mother, having to solve lots of things at the reception and the receptionist Fiona was very nice and helpful . Many thanks Your sincerely Marinela Boswell