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Glenlyn Medical Centre
2016-08-15
Person
1
5
0
Written by a patient
Written by a patient 15th August 2016
I phoned in to enquire about a test that was done. I was the first in the queue. I waited for 15 minutes and gave up. The surgery was either too busy or the receptionist too lazy to pick up the phone.
17th August 2016
Response from Glenlyn Medical Centre
Thank you for taking the time to let us know of your experience. We apologise if our service did not meet your expectations, and appreciate you taking the time to share your concerns. We appreciate your feedback and your comments will be used as part of our staff training, in order to improve the level of care we provide.