115 Molesey Park Road, East Molesey, Surrey, England, KT8 0JX
During a recent mental health crisis I couldn't get an appointment at all. When I missed a telephone call from the GP I called back straight away and the receptionist said they'd pass the message on. No surprises that they didn't and when I called back told me the GP was too busy to call me back and as it was Friday I ended up going to A&E at the end of my tether when it could've gone so quickly the other way. I can't even change practices as the next nearest GP doesn't take patients from my practice. Keep away!
This is one of the worst doctors surgerys around . You can’t get a appointment and the receptionist was so rude . I don’t think you should have to explain your personal problem that can be very hard over the phone and upsetting , also to someone who was rude with know understanding . I was told they have no appointments I must call in the morning for next week . I had a test done over 2 months ago was told my results are fine ..nothing wrong to find out a week ago that I need to go to hospital as my test came back with a problem, how is this possible to get test results wrong . I can’t get over how down hill this surgery has gone over the past few years .. shocking ..
I have just spent 40mins listening to a recorded message from 4pm till 4.40pm. I haven’t needed an appointment since July 2018 and wanted to find out what I needed to do to book an appointment in advance - hopeless ........
For the 3rd time in a week,, I started calling just before 8am to get an ‘on the day’ appointment. 8am is when the appointments are released. I got through at 8am to a recorded message saying all appointments have been booked. How can that possibly happen? It is almost impossible to get to see a doctor at this surgery. It’s worse now that the phone number has changed and calls go through to Molesey. I have no choice other than to change doctors. It’s unacceptable and very frustrating.