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Glenlyn Medical Centre 2015-05-09 Person 1 5 0

As a carer for my dad, i have issues with this pratice in regards numerous occasions on prescription errors & missing medication. My Dad has only now been discharged by the heart specialists nurse only last year, have sent letter in regards to monitor my dad kidney function as hes on high dosage water tablet intakes. Seems to me they didnt bother to read hospitals letters when patient has been discharge & asking the doctors sugery to keep eye on things. When I queried the situation and my dad need bloodtest, the attitude for the receptionist was very rude saying it was down to the patients to book bloodtest. I stated about the hospital letter & said the surgery was to keep monitor the situation. Seems when you book appointments with them via the receptionist, they want to go into depth what the appointments are actually being made for. For which one itself inappropriate to be ask at the desk & for one their are NOT medically trained to be the judge of the source of your diagnosis. It needs improving in all areas of the surgery, & requires abit more understanding when it comes to patients needs.