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Glenlyn Medical Centre 2016-07-01 Person 1 5 0

I have been waiting over a month to get a routine appointment. I had an appointment for this coming Wednesday, however due to work commitments I needed to amend this appointment. I was told on the phone that they were not able to book any appointments as they had none released. They were hoping to have more released on Monday.....I actually can't believe that it is actually impossible to book an appointment with this surgery, even for a months time! I have been a patient for 43 years and have never experienced such terrible service. We pay our taxes to be able to book to see a Dr, and to be told that they are not releasing appointments is not acceptable. I actually feel sorry for the receptionists, they must be getting so much abuse for this poor management of the surgery. It was bad enough that they merged with a surgery in Thames Ditton when there is no public transport to get you there, but that was to ensure that you could see a Dr, but it seems to have got worse since then. Appalling service Glenlyn, your management team are not good enough.