Share review of Glenlyn Medical Centre

Glenlyn Medical Centre 2016-07-04 Person 2 5 0

This is the first time I have had to use the new system of requesting a same day appointment and being sent to Giggs Hill. I was grateful that the Glenlyn receptionist managed to fit me in and understood that it was a sit and wait your turn service. Once I was at Giggs Hill I was dismayed in the service, at Giggs Hill I was made from the moment I got there to feel as if I was a time waster who had no right to be there. I am sorry to have to report this in this way, but this split service must be reviewed urgently as I feel that Glenlyn patients are not being treated or serviced by Giggs Hill practice if my first time experience is anything to go by. In future I will wait for several days to get an appointment with my own practice at Glenlyn as at least their staff are polite, helpful and you are not made to feel that you should not be using the service at all. Review what you are doing to our Glenlyn service urgently. No one seems in favour of it as it's not working.