Glenlyn Medical Centre 2015-04-14 Person 2 5 0

I am increasingly worried about the difficulty getting appointment at this surgery where my family has been for more than 40 years. Not only does it seem that it is virtually impossible to get a regular appointment more than two weeks in advance, to get an emergency appointment, as I had to recently when suffering a severe chest infection took more than 3 days (you can call in twice a day and get on the 'drop in' list - this fills up so quickly - not really 'drop in') I saw a doctor but limited to 5 minutes and one issue only. My mother in law who was seriously ill and had to wait for an appointment ended up travelling to a NHS drop in centre (Teddington) and wait for 3 hours before being diagnosed with pneumonia. I also recently had a hip complaint and over the course of 10 months saw 5 different doctors who gave me differing information without any solution. I eventually paid to 'go private' at great expense, but it was so refreshing to see the same doctor who knew the history of my case and within a matter of weeks the issue was diagnosed and treated. I'm really worried that the lack of consistency in seeing a same doctor who understands patient history and who cares about solving health issues is undermining patient care. Am concerned that some serious health complaints will be missed or passed off with treating symptoms not cause.