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Glenlyn Medical Centre
2016-08-11
Person
3
5
0
Written by a patient
Written by a patient 11th August 2016
I dont normally have a problem with your surgery but i did today.
I had an appointment with a nurse today, arrived 5 minutes early, went in and logged on machine in reception and it said 0 waiting minutes, sat down in waiting room, after 20 minutes of waiting after my appointment time i went to the lady on reception and i asked if the nurse was running behind after waiting 20 minutes, the lady on reception looked puzzled and said i dont know what shes doing in there, as there wasnt a patient in front of me. She messaged the nurse then 5 minutes later knocked on her door to which is when the nurse came out and called me in.
5 or 10 minutes late wouldnt of been too bad but 25 minutes late is just not on.
17th August 2016
Response from Glenlyn Medical Centre
Thank you for taking the time to write this review. We apologise if our service did not meet your expectations, and appreciate you taking the time to share your concerns. We strive to provide a consistently reliable service and an excellent level of patient care. Your observations will be used as part of our personnel training, in order to increase the standard of care and level of service we provide.