Share review of Glenlyn Medical Centre

Glenlyn Medical Centre 2015-03-31 Person 2 5 0

I genuinely don't know where to start! My mum has been a patient here for over 40 years, she has been extremely ill over the past few weeks with what we think is a chest infection. She called to make an appointment a few weeks ago and was told no. Yesterday after spending the whole weekend coughing she called at 8am to be told the doctor was off sick (would be a good idea to get a locum in even just for the afternoon - I have worked in healthcare and know this is possible) Upon being told this morning yet again no appointments. She went to work and was sent home. I called to get an emergency and after speaking to the most unhelpful person known to man deduced to call back at 1.30. My mum called at 1.28 to be told by this lovely lady it wasn't half past and to call back. She called back at 1.31 and was no 28 in the queue. When she finally got through at 3.57 to be told the phones were playing up and there was no appointments. So I know have to pay for a 2half hour phone call which ammounted to absolutely nothing. This practice is absolutely awful and I would definitely not recommend to anyone!!!!!! Why advertise for more patients when you can't keep the ones you have happy. Maybe if they take a look on facebook or relevent websites they would see what their patient base thinks!!!!