Share review of Glenlyn Medical Centre

Thank you for taking the time to write this review. We apologise if our service did not meet your expectations, and appreciate you taking the time to share your concerns. We continually strive to provide a consistently reliable service and an excellent level of patient care. We do have an Urgent Care Clinic for appointments on the day. The Urgent Care Clinic is sit-and-wait at the Giggs Hill branch. There is large onsite car park and a very spacious waiting room. The clinic appointments are booked on the day. This Clinic caters for sudden problems like sore throats, rashes and fevers. Patients have access to experienced Advanced Nurse Practitioners who can diagnose and prescribe for these conditions, just like doctors. They are also able to direct complex cases to doctors at the surgery if needed. The Urgent Care Clinic has limited capacity. When it is full to capacity, patients, who feel they have an urgent problem, would need to attend a walk-in centre or A&E. Alternatively, they could try the next day for an appointment. A small number of appointments are available at Glenlyn for frail and elderly patients who are genuinely unable to travel to Giggs Hill. We would have expected your prescription to be issued when you saw the clinician. Without further information, we are unable to comment on this occasion. If you would like to contact the practice, we can look into this matter further. There are a number of projects in the NHS to help Practices extend online access for patients. We are currently unable to offer appointments by skype to patients. However, we await developments with interest. The booking touch screen is now working. We appreciate your feedback and your comments will be used as part of our personnel training, in order to increase the standard of care and level of service we provide.